Facilities for rail  passengers in India

Countrywide Train Enquiry call centres – Common Tel. No. 139
Pilot project for providing hand held terminals to TTEs in reserved coaches to update PRS with onboard vacancies for giving reservation to passengers at ensuing stations without delay

Expansion of reserved ticketing facilities

PRS counters to be opened at premises of Post-offices and Defence organizations to be operated by them
e-ticketing services through State Government’s e-services, Petrol pumps, Bank’s ATMs etc.
Expansion of Unreserved Ticketing facilities
UTS counters to be increased to 8000 in the next 2 years
6000 Automatic Ticket Vending Machines to be installed and linked to UTS in metropolitan cities in the next 2 years
Coupon system for ticket distribution to be extended to Kolkata and Chennai
Pilot project on Central Railway for issuing suburban tickets through multi-purpose smart cards

Passenger Amenities at Stations

300 more stations to be developed as modern stations.
Year 2007 declared ‘Cleanliness Year’ - Special campaign to ensure cleanliness in station complexes, passenger trains, railway lines, waiting rooms etc.